Product overview
Optimise scheduling and allocate resources quickly. Dynamics 365 for Field Service is a complete Field Service management solution that enhances technician productivity, reduces operational costs, and increases customer satisfaction and loyalty.
Field Service overview
Field Service provides the tools to easily manage all service agreements – including recurring service calls and contracts, installed products, and warranties – across customers and locations. Technicians have access to real-time customer information and guidance, anytime, anywhere, on any device.
Why choose Dynamics 365?
Preferred vendor
A survey asked 6,700 enterprise decision-makers worldwide about their ERP purchasing intentions. More than half chose Microsoft Dynamics as their preferred next investment.
Source: ICT Enterprise Insights 2013, Ovum Research.
Lower costs
Research by Panorama Consulting identified Microsoft Dynamics as the Tier 1 ERP solution with the lowest total cost of ownership.
Source: Clash of the Titans 2016, Panorama Consulting Solutions.
Market share
In the manufacturing industry Microsoft Dynamics has greater market share than other Tier 1 ERP vendors.
Source: The 2015 Manufacturing ERP Report, Panorama Consulting Solutions.
Speak to a Dynamics 365 for Field Service expert
If you're considering Microsoft Dynamics 365 for Field Service, or just want more information, we're happy to answer all your questions.
Dynamics 365 for Field Service capabilties
Optimised resources
- Boost first-time fix rates by automatically dispatching the right resources.
- Give dispatchers efficient tools to manage resource assignments across multiple work orders.
- Offer leading-edge technologies such as HoloLens mixed reality headsets to provide remote maintenance, anywhere, at any time.
Predictive maintenance
- Apply predictive analysis to data from IoT devices and sensors and generate work orders automatically.
- Detect, troubleshoot and resolve issues remotely, before customers even know about them.
- Implement just-in-time predictive maintenance plans and clean, repair, or replace parts only when necessary.
Customer engagement
- Increase trust by making quote, contract, and scheduling information transparent and accessible.
- Keep customers fully informed during every interaction through a self-service customer portal.
- Communicate proactively through automated appointment reminders and real-time technician location tracking.
Unified platform
- Adapt the application to changing needs with no-code visual editors and flexible tools for building web and mobile apps.
- Reduce the cost and complexity of operating a global infrastructure with the trusted Microsoft cloud platform providing state-of-the-art security and compliance.
- Automate processes across Dynamics 365 applications and third-party systems through an extensible and flexible platform.
Selected functions
Planning and dispatching tools
In Field Service, job calendar management and resource allocation can take place automatically. By analysing the required competences of service technicians, the location of the request, the expected time for the technician to reach the customer and the completion of the task, the application suggests resources so as to handle the maximum number of requests on a given day.
Resource management
The resource management function keeps track of machines, equipment, tools that need to be inspected, maintained and repaired. Employees also have access to the history of closed and current work orders on individual resources. The module also allows equipment to be tracked at designated customer locations.
Integration with Microsoft HoloLens
Advanced mobile solutions - the use of a mixed reality device - HoloLens - and remote collaboration applications, such as Remote Assist or interactive instructions - Guides, in the service desk enable service technicians to work efficiently and effectively both in the customer's field and online.
Preventive maintenance
Predictive analytics processing information from a network of IoT devices and sensors, built into the app, allows problems to be detected, diagnosed and rectified before they lead to failure - such proactive maintenance reduces operational costs for both the service company and its customer.
Related services
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