Product overview

Fake transactions from infected accounts, stolen payment tools, user impersonation, fake profiles claiming free trials and discount programs – these are examples of online fraud that generate large profits with low initiation costs. Retail companies are particularly vulnerable to this type of abuse. Dynamics 365 Fraud Protection provides effective protection against scams and fraud in e-commerce. The application focuses on protection against payment scams, detection of suspicious transactions and fraud, and improving the customer shopping experience.

Dynamics 365 Fraud Protection overview

Dynamics 365 Fraud Protection is a cloud-based solution that retail businesses can use to control and prevent online fraud. The application provides real-time data and analytics that help reduce the cost of fighting fraud, improve acceptance rates of legitimate transactions and support customer service. The application - implemented also as a part of Dynamics 365 suite - can be easily integrated with your existing order and payment management system.

D365 Fraud Protection helps you to:

Detect payment fraud and increase the number of transactions accepted by the bank
Provide employees with analytics and tools to catch and prevent fraud – the adaptive AI technology from Microsoft used in D365 Fraud Protection learns from the data it collects
Reduce fraud losses and operational costs with fraud protection and customer account creation controls
Minimise fraud and attacks on customer accounts with account creation monitoring – up-to-date, shared data provides a global view of fraudster activity, while sensitive company information and shopper privacy are protected
Ensure a seamless shopping experience and improve customer service
Improve customer service and shopping experience with detailed information about the risks associated with each transaction which the application provides

Machine learning in Microsoft Dynamics 365 Fraud Protection

Microsoft Dynamics 365 Fraud Protection uses a massive database built in collaboration with retailers who use the app in their businesses. Using machine learning algorithms, data collected in the cloud is processed on the spot to create patterns of fraud and then establish procedures to protect against it.

Dynamics Fraud Protection is based on technology that protects over one billion online transactions from Microsoft alone, generating millions of dollars in savings. ANEGIS will tailor the application to your e-commerce system and help you create a comprehensive diagnostic, analytics, and protection environment with Dynamics 365 Fraud Protection.

Microsoft Dynamics 365 Fraud Protection capabilities

Adaptive artificial intelligence protection

Patterns of false activity created by data-driven machine learning algorithms
Virtual assistant
Engine with configurable rules
Employee-supervised machine learning
Risk assessment for profit maximisation
Vendor administration portal
Azure Data Lake Storage service
Detection of fraudulent accounts

Insights from the fraud protection network

Knowledge Graph on Azure platform
API for transaction payload
API for Device Fingerprinting
Risk Assessment Score
Transaction Acceptance Booster
Reliable transaction information made available to the bank in real time
Location anonymisation for greater privacy
Condensed data

Safe and trusted data cloud storage

Seller and customer privacy and security
Tokens
Address derivation
Customer Escalation Support tool
Application as a stand-alone solution
Dynamics 365 integration
GDPR compliance
API or data upload

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Selected functions

"Based on our cooperation, we confirm the experience, professionalism and realibility of ANEGIS employees. We recommend this vendor as a reliable business partner."

Ewa Franczak

"ANEGIS provided excellent support for our Dynamics AX Parent Company finance installation. Their consultants are top quality, highly effective professionals."

Marie Capes

Director of Finance and Administration, WPP London

"ANEGIS’ commitment and reliable approach were a key factor in our decision to work with them, and they continue to deliver in an effective and timely mannner."

Neil Hammond

IT Director, BUUK Infrastructure

"Our go-live was successful! Thank you to all of you. Let me repeat that I am really thankful!"

Dr. Rick Dannert

Project Manager, New Yorker

"Not only is the product great but the Talkdesk team has the capability to adapt to each customer, understand the business and think of ways for improvement. That was the most important thing for me."

Ludovic Magnier

Live Operations Platform Manager, Glovo

"We were looking for a solution that is reliable and flexible, that we could implement anywhere, anytime without any big changes in our infrastructure."

Wijnanda Benneker

Project Manager, Canon Europe

"Doctors and nurses are soldiers on the front line, so care continuity is critical. But we could not compromise the health of our own employees either. We didn’t think WFH for our contact center agents was possible, but we knew we had to do it."

Elias Farah

Chief Executive Officer and President, MEDFAR Clinical Solutions

"We looked at five different contact center companies and explored every one in depth. No one but Talkdesk had exactly what we needed in a Salesforce integration. The biggest advantage of Talkdesk is that the integration was already in place and ready to go."

Ross Whitington

Business Operations Associate, Shift

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