About the service
After a Dynamics 365 implementation, the work does not end. The system is alive, it gets updates, and it grows with the organisation. Without ongoing care, tickets wait for a response, updates pile up, and knowledge of the system gradually fades.
We cover the system with care on three levels. We respond to tickets within an agreed SLA, run monitoring, health reviews, and updates, and carry out minor improvements on an ongoing basis. This way Dynamics 365 works stably, stays current, and keeps delivering value to you, while the cost of support is predictable.
A system does not stand still after implementation. Without care, degradation sets in.
Dynamics 365 runs on a continuous-update model and grows with the organisation. Left without care, it generates risk, cost, and user frustration.
- Tickets with no guaranteed response. Without an agreed SLA, problems wait, and users' work stops.
- Updates pile up and surprise you. Without managing the One Version waves, they become a risk instead of a predictable routine.
- Knowledge of the system fades. When people leave and documentation is missing, no one can any longer explain why the system works the way it does.
- Improvements without an owner. Needed minor changes wait, because no one handles them on an ongoing basis.
- Problems visible only after a failure. Without monitoring ahead of time, the response comes when something has already stopped working.
- An unpredictable cost of support. Ad hoc help, triggered case by case, costs more and is hard to plan.
Ongoing care for a live Dynamics 365
Ticket and incident handling
We take in tickets, prioritise them, and resolve them within an agreed SLA.
Proactive monitoring
We keep performance and availability under constant watch, including in Application Insights, so we react before the user does.
Periodic health reviews
We assess the system's condition regularly, before small problems have time to grow.
Update management
We plan and test successive One Version waves so they land without surprises.
Minor improvements and development
We handle small changes as they come, and for larger ones we prepare a recommendation and a scope estimate.
Keeping knowledge and documentation
We document the configuration and the solutions put in place, so knowledge of the system does not depend on individuals.
Reporting and service review
We provide regular reports on tickets, SLA performance, and system health, and discuss them with you at reviews.
What you gain from ongoing care
- Tickets have a guaranteed response time. Each one enters an agreed SLA, so the user knows when they will get help, and work does not stop for an indefinite time.
- Updates come in planned and tested. We prepare each One Version wave ahead of time, so the system stays current without a risk of regression.
- We catch failures before they stop the work. Monitoring shows performance drops while it is still possible to react, not after a user reports it.
- Minor changes happen on an ongoing basis. Improvements do not wait in a queue without an owner, so the system keeps up with how your work changes.
- Knowledge of the system stays with you. The configuration and solutions are documented, and a team provides the care, so one person's departure stops nothing.
- The cost of support is known in advance. You pay for ongoing care in a fixed model, instead of settling each intervention separately.
Products that help us drive change
We care for the finance and operations applications, that is, Dynamics 365 Finance and Supply Chain Management, along with their integrations and extensions. We run monitoring in, among others, Application Insights and the Power Platform admin center, and manage updates in the One Version model. Development recommendations feed straight into work on extensions and integrations.
Proven performance, reliable results
- SLA and clear priorities. Response and resolution times are set in advance and depend on how critical the ticket is.
- We act ahead of time, not after the fact. Monitoring and health reviews catch problems before they can stop the work.
- We know your environment. A standing team knows your configuration, integrations, and processes, so it does not start each ticket by learning the system.
- Knowledge does not depend on one person. Documentation and interchangeability in the team mean the care is continuous even during absences.
Why entrust managed support to us
- We specialise in Dynamics 365. We care for a system we know from the configuration, integration, and code side, not just ticket handling.
- We act ahead of time, not just react. Monitoring and health reviews replace firefighting after a failure.
- You have all the support in one place. The care leads straight into updates, extensions, and remedial implementations, without looking for another vendor.
- We work in Poland and the United Kingdom. We provide local support and at the same time handle environments spanning multiple countries.
- We work using a methodology based on Success by Design. The same framework Microsoft developed on its own implementations, we also apply when recovering at-risk projects.
From the initial consultation to a fully operational system
Switching systems doesn't have to mean chaos. We guide you through five steps so that at every stage, it’s clear what is happening, why, and what the next step will be.
Discovery call
Free consultation: we learn about your situation, goals, and constraints. No strings attached and no sales pitch.
Analysis and recommendation
We map processes and requirements, assess platform fit, and recommend the scope, path, and approach.
Plan and decision
Schedule, budget, roles, and decision gates. You make project decisions based on facts, not assumptions.
Phased implementation
We implement step-by-step, with testing, risk control, and reviews at every milestone.
Stabilization and support
Launch with a contingency plan, post-launch support, and transition to ongoing maintenance.
See how we transform tech companies
Microsoft Dynamics 365 modernisation for a global advertising holding
Becker Manufacturing: ERP transformation
Microsoft Dynamics 365 Finance development for Eton Shirts
OSTP Group
Care that gets ahead of problems
We cover Dynamics 365 with care on three levels: response within an SLA, monitoring ahead of time along with updates, and ongoing improvements. As a result, the system stays stable and current, and the cost of support is predictable.
Three levels of care, from response to development
Good managed support is not just responding to problems. We work on three levels at once.
Reactive level: tickets and incidents
We take in and resolve tickets within an SLA, with priorities based on criticality. This is the baseline: when something breaks, you know in advance who will fix it and when.
Proactive level: monitoring, health, and updates
We monitor performance and availability, run periodic reviews, and plan and test One Version updates. This is the difference: we catch problems before they halt work.
Development level: improvements and continuous refinement
We handle small changes as they come, and for larger ones we prepare recommendations: extensions, integrations, optimisation. This is growth: the system does not just run, it brings you more and more.
Collaboration models
See other services
Dynamics 365 updates
Keep your Dynamics 365 environment on the current version, using new features and security without disrupting daily work.
Dynamics 365 environment audit
We will analyse the configuration, performance, and security of your Dynamics 365 environment, pointing out areas to optimise.
Functional extensions
Extend the standard capabilities of Dynamics 365 with functions tailored to your business processes and industry requirements.
User training
We will prepare your employees to work effectively with Dynamics 365, matching the scope of training to their roles and daily tasks.
Frequently asked questions about Dynamics 365 managed support
How does managed support differ from project support?
Managed support is ongoing care for a running system: tickets, monitoring, updates, and minor improvements within an SLA. Project support is reinforcement for your team on a specific project or larger change.
What does the SLA cover?
Agreed response and resolution times, depending on how critical the ticket is. We set the scope and levels together.
Will you take over support for a system implemented by someone else?
Yes. We start by getting to know the environment, with an audit if needed, and then take it into support, including after a project recovery.
Does support include developing the system?
Yes, in the scope of minor improvements. Larger changes, such as extensions or integrations, we deliver as separate work, and the recommendations for them come out of the support engagement.
How is support billed?
As a package with an SLA, hourly, or as a flat fee. We match it to your scale and needs, so the cost stays predictable.
Let's take care of your live Dynamics 365
