We understand your challenges
The enquiry read by AI
A colloquial name matched to the index
Substitutes from rules, not memory
A quote from current data
Verification where it's needed
Customer data filled from registries
The rep's time goes back to selling
Stockouts don't stop the sale
A quote in minutes
A CRM that fills itself in
One process for every channel
Automation that knows when to ask
Handling enquiries from many channels and formats
AGA takes in enquiries from email, the contact form, the website chat, and the mobile app, whatever the format: text in the message body, PDF, Excel, CSV, or even a photo of a handwritten note. The system automatically analyses the content and turns it into structured data that ERP and CRM systems process, without manual data entry.
AI analysis and intelligent product matching
Built on the GPT-4o model, the AI engine interprets the content of an enquiry, recognising products, technical parameters, and the customer's key requirements. When a customer uses their own naming instead of a warehouse item number, AGA uses semantic search and vector databases to match the colloquial name to the right product in the system.
Substitutes and automatic quote generation
When a product is unavailable, AGA suggests substitutes based on product attributes, catalogue links, and business rules. Based on current stock levels and system data, it generates a complete quote, ready to review and send, shortening the time to prepare it.
Integration with company systems and continuous learning
AGA works with ERP, CRM, Sales Hub, Power BI, Dataverse, and external databases, including the GUS and VIES registers, which it uses to complete and verify counterparty data. The system learns from earlier enquiries, quotes, and sales decisions, so its recommendations become increasingly precise.
Products that help us drive change
We don't just deploy standalone applications; we implement a cohesive suite of Microsoft solutions—from Dynamics 365 and the Power Platform to advanced analytics and AI—tailored to your specific goals. Everything runs on a unified data foundation, meaning information entered once works across your entire organization, while AI supports your processes exactly where the work happens.
A clear, structured path for change in your company
Switching systems doesn't have to mean chaos. We guide you through four simple steps, ensuring that at every stage, you know exactly what is happening, why it’s happening, and what comes next.
Needs analysis
We get to know your situation, processes, and goals. Together, we determine what needs to change and how we will measure the success of that change.
Choosing the right solutions
We recommend the scope, path, and variant, always starting with standard options. You make your decisions based on facts, not assumptions.
Roadmap
Schedule, budget, roles, and decision gates. Everyone knows who is responsible for what and when decisions are made.
Implementation and monitoring
We implement in stages, incorporating testing and risk management, and once live, we stabilize the system and transition to ongoing support.
Wondering whether this would work for you?
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Let's see how Dynamics 365 can transform your business
We implement, develop, and maintain Microsoft systems: from finance and operations to data and AI. Let’s start with a free consultation about your current situation.
See other proprietary solutions
ADF - ANEGIS Document Flow
Gather invoices, contracts, and shipments from email, KSeF, and EDI in one system, where AI and OCR read them automatically and route them for approval.
ANEGIS JPK
Generate JPK_KR_PD and JPK_ST_KR files directly from the Dynamics 365 general ledger, in line with Ministry of Finance guidance.
AHH Banking
Make transfers and import MT940 statements without logging into online banking, with automatic transaction matching in Dynamics 365.
AMS - ANEGIS Monitoring Services
Monitor the availability, performance, and data consistency of Dynamics 365 and respond to problems before they halt the system.
ANEGIS StorageTrim
Remove redundant data, unused indexes, and excess on sandboxes to bring F&O database consumption down to a safe threshold, instead of buying capacity.
Polish Localisation Pack
Download NBP exchange rates, counterparty data from GUS, and VAT status from the Ministry of Finance and VIES automatically, straight into the system where you post.
ANEGIS KSeF
Send and retrieve KSeF invoices straight from Dynamics 365 or AX, with validation and a full confirmation cycle in one system.
OPAA - On-Premises ANEGIS App
Pull data from files, FTP, SQL databases, and ESB buses into Dynamics 365 through one mechanism, with full transmission confirmation.
Cost Allocation and Settlement
Generate and post indirect-cost allocations straight to the general ledger and project transactions, by your own algorithms and keys.
AWM - ANEGIS Workforce Management
Guide an employee from recruitment, through onboarding and development, to offboarding, with the stages visible to HR, the manager, and the employee.
AMOS - ANEGIS Motivation System
Translate company goals into concrete metrics for departments, teams, and employees, so everyone knows exactly what they are rewarded for.
FAQs
Does AGA work only with Microsoft Dynamics 365?
No. AGA is optimised for the Microsoft system, but its architecture allows integration with almost any ERP or CRM that has an API. The data-processing logic stays independent of the target system.
How does AGA handle errors in customer queries?
The system is designed on the assumption that errors will occur. Faced with ambiguity or missing data, AGA does not interpret blindly but flags the query for a salesperson to verify, pointing out exactly what needs attention, for example an ambiguous product code. This keeps the process safe, while automation works where the data is correct.
Does implementing AGA require changing processes in the company?
No. AGA fits into your existing communication channels, so your customers do not have to change how they submit queries. Internally the process gets simpler. Instead of entering data by hand, the team focuses on verifying and approving pre-processed queries in the system.
Which AI model does AGA run on?
AGA is built on the GPT-4o model. The system understands the context of a query, learns from examples, and adapts to the specifics of your organisation.
How does AGA recognise a customer who is not yet in the system?
The system recognises a counterparty based on the email address, the message signature, the tax ID (NIP), or the company name. If the counterparty is not in the database, AGA can suggest creating their profile, using the GUS and VIES registers to fill in the data.
Let's talk about your project
Let us know what you need: implementation, migration, system development, or a question you’re looking to have answered. We’ll get back to you with a concrete proposal for the next step - not a sales pitch.
