About the service
Even the best-implemented system delivers no value if users do not know it or bypass it. Adoption does not happen by itself.
We run role-based training: from end users, through key users, to administrators. We base it on your real processes, not on general theory. Practical workshops, materials, and in-app guidance make the team work confidently, and the investment in Dynamics 365 starts to pay off.
A system without trained users is a cost, not a value
Adoption does not happen by itself. Without training matched to roles and processes, users bypass the system, make mistakes, and return to old habits.
- Users bypass the system. Not knowing the tool, the team goes back to spreadsheets and workarounds, so the data in the ERP loses credibility.
- General training, detached from processes. Theory about the system with no reference to real work does not translate into skills.
- Mistakes from lack of knowledge. Operations done incorrectly create corrections, cost, and frustration.
- Dependence on individuals. A few people hold the knowledge, and their departure stops the whole team's work.
- No training at updates and changes. New features and changed processes do not reach users, so no one uses them.
- A decline in skills after go-live. Without refreshers and materials, the knowledge from the implementation quickly fades.
Training matched to roles and your processes
Identifying needs
We establish roles, processes, and skill gaps, and build the training plan on that basis.
End-user training
We teach hands-on use of the system within each team's roles and processes.
Key-user training
We prepare internal trainers and experts who then teach others (train the trainer).
Administrator training
We pass on knowledge of configuring, managing, and maintaining the system on the IT side.
Training materials
We prepare instructions and scenarios tailored to your processes, not to a generic manual.
In-app support
We guide the user directly in the system where possible, so help is at hand during work.
Training at updates and changes
We refresh knowledge when new features appear or processes change.
What you gain from good training
- The team actually uses the system. People work in Dynamics 365 instead of bypassing it, because they know how to do their work in it.
- Fewer mistakes from the very start. Operations done correctly the first time mean fewer corrections and less frustration.
- Data you can trust. When users work in the system, not alongside it, reports reflect what is really happening.
- The organisation copes on its own. Internal trainers and administrators take over training further people, without calling us in every time.
- Knowledge stays, despite turnover. Materials and refreshers mean one person's departure does not take the system knowledge with it.
- The investment in the system pays off faster. A fully used Dynamics 365 starts working towards results, not just generating cost.
Products that help us drive change
We train on the Dynamics 365 applications, including Finance, Supply Chain Management, Commerce, and Project Operations, and on Power Platform, for the roles of end users, key users, and administrators. Training connects with the rest of the offer: with implementation, updates, and change management.
Proven performance, reliable results
- Matched to roles. Everyone learns what they actually use, not the whole system.
- On real processes. We run exercises on your scenarios, not on sample data.
- Practice instead of theory. We focus on workshops and exercises, not on presentations alone.
- Durability of knowledge. Materials, the train-the-trainer model, and refreshers mean skills do not depend on individuals.
Why entrust the training to us
- We specialise in Dynamics 365. We train on a system we implement ourselves and know from the inside, not on a general ERP course.
- We train on your processes. Instead of general theory, we show your real work in the system.
- We see the whole implementation. We combine training with implementation, updates, and care, so adoption is not a separate, detached stage.
- We work in Poland and the United Kingdom. We train in Polish and handle teams spanning multiple countries.
- We work using a methodology based on Success by Design. We plan training and adoption from the start of the project, not tack them on at the end.
From the initial consultation to a fully operational system
Switching systems doesn't have to mean chaos. We guide you through five steps so that at every stage, it’s clear what is happening, why, and what the next step will be.
Discovery call
Free consultation: we learn about your situation, goals, and constraints. No strings attached and no sales pitch.
Analysis and recommendation
We map processes and requirements, assess platform fit, and recommend the scope, path, and approach.
Plan and decision
Schedule, budget, roles, and decision gates. You make project decisions based on facts, not assumptions.
Phased implementation
We implement step-by-step, with testing, risk control, and reviews at every milestone.
Stabilization and support
Launch with a contingency plan, post-launch support, and transition to ongoing maintenance.
See how we transform tech companies
Microsoft Dynamics 365 Sales implementation for Georg UTZ
OSTP Group
WPP
New Yorker
A system used, not bypassed
We train by role and on your real processes: workshops, materials, in-app guidance, and the train-the-trainer model. As a result, the team works confidently day to day, makes fewer mistakes, and the knowledge stays in the organisation.
Who we train and how: three levels and three formats
We match training to the role and the goal. We combine levels and formats depending on the need.
Level: end users
Hands-on use of the system within specific roles and processes. The goal is confident, everyday work.
Level: key users (train-the-trainer)
Internal trainers and experts who train and support the rest of the team. The goal is organisational self-reliance and lasting knowledge.
Level: administrators
Configuration, management, and maintenance of the system on the IT side. The goal is smooth maintenance and less reliance on outside firms.
Format: workshops with a trainer
Live or remote, always on your processes.
Format: materials and e-learning
Instructions and scenarios for self-study and refreshing knowledge.
Format: in-app guidance
Guiding the user directly in the system where possible.
Collaboration models
See other services
Change management
We will help your organisation move through change smoothly, building team engagement and speeding up adoption of the new solution.
Project support
We will support your team with knowledge and experience at every stage of a Dynamics 365 project, to reach your goals efficiently.
Dynamics 365 updates
Keep your Dynamics 365 environment on the current version, using new features and security without disrupting daily work.
Frequently asked questions about Dynamics 365 training
How does training differ from change management?
Training builds the ability to work in the system: roles, processes, day-to-day use. Change management is the broader job of taking the organisation through change, covering communication, resistance, and leadership engagement. Training is one part of it.
Who do you train?
End users, key users, and administrators, each in the scope of their role.
Do you train on our processes?
Yes. We base the exercises on your real scenarios and data, not on generic examples.
Is training only at implementation time?
No. We also run it for a live system, at updates and changes, and on a regular basis to refresh knowledge.
How do you retain knowledge after training?
With a train-the-trainer model, meaning internal experts, refresher materials, and training at every major change.
Let's make the team really use Dynamics 365
